Policy for Pop-up and Studio Booking Cancellations

If your request is within 12 to 72hrs of your booked experience start time, a $25.00 cancellation/rebooking fee will apply and we will issue you with a credit voucher for the remainder of your booking.  

Your credit voucher is valid for 6 months from date of issue.

If your request if within 12hrs of your booked experience start time or if you no show – due to limited seating no refund will be given and we will not reschedule you.

If you have a group booking of 6+ into a Pop-up or Studio experience and you notify us within 72hrs to 7days of your booked experience start time a rescheduling fee equal to the greater of $25 per person or 30% of the final price will be charged and we will issue you with a credit voucher for the remainder of your booking.

Your credit voucher is valid for 6 months from date of issue.

If you have a group booking of 6+ into a Pop-up or Studio experience and you notify us within 72hrs of your booked experience start time or no show – due to limited seating no refund will be given and we will not reschedule you.

Please note: All requests submitted through the ‘move or cancel my booking’ request form are time stamped so you have peace of mind when submitting your request.

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