Our Refund Policy

1. Customer Cancellations

You can cancel or reschedule your booking at any time by submitting a Request to Cancel or Reschedule your Booking. Click onto the button at the bottom of our website to submit your request. If you submit your request more than 72-hours of your session start time, you will receive a full refund. If you submit your request within 2 to 72-hours of your session start time, a cancellation/rebooking fee applies and a credit voucher will be issued to you for the difference.  A $25 rebooking fee per seat applies for 3-hr sessions and a $20 rebooking fee per seat applies for 2-hr sessions. You can use your credit voucher to book into any upcoming session within the next 6 months from the date received. Due to limited seating, if you submit your request within 2-hours of your session start time or you are a ‘No Show’, you will not be rescheduled and no refund is given.

Please note 7-day notice is required for group bookings of 6+ people.

You may also submit your request to cancel or reschedule your booking by clicking here.

2. Cancelation by Paint and Sip Studios Australia

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3. Method of payment is irrelevant

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4. Refund Policy for Private Events

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If we didn’t answer your questions, please email or call us.