Policy for Pop-up and Studio Booking Cancellations Inc Private Events

Cancellations of any kind are subject to NO REFUND POLICY. However, you may be able to reschedule your booking if your request is within a certain time frame from your scheduled event.

For individual bookings and small groups of <3
If your request is more than 72hrs from your scheduled event – you will be able to reschedule penalty free.

If your request is within 24 to 72hrs of your booked experience start time, a $25.00 cancellation fee will apply, and we will issue you with a credit voucher for the remainder of your booking.  Your credit voucher is valid for 6 months from date of issue.

If your request is within 24hrs of your booked experience start time or if you no show – due to limited seating no refund will be given, and we will not reschedule you.

If you are cancelling for a second time i.e. your booking is rescheduled from a previous cancellation – we will not reschedule your tickets – it will be up to you to transfer your tickets if you so choose.

For Group Bookings of 3> booked into public events

If you have a group booking of 3> into a Pop-up or public Studio experience and you notify us within less than 1 Month of your booked experience start time a rescheduling fee of $25 per person will be charged and we will issue you with a credit voucher for the remainder of your booking. Your credit voucher is valid for 6 months from date of issue.

If you have a group booking of 3> into a Pop-up or Studio experience and you notify us within 72hrs of your booked experience start time or no show – due to limited seating no refund will be given and we will not reschedule you. You can choose to transfer or sell your tickets.

Please note: All requests submitted through the ‘Reschedule Form’ are time stamped so you have peace of mind when submitting your request – please allow up to *48hrs* for a response from one our team.

Rescheduling if there is a Government Imposed Lock-down.

If your event is cancelled due to government imposed restrictions and Paint and Sip Studios advises you of this type of cancellation you will be able to Reschedule your ticket/s penalty free. To protect our business during such difficult times – refunds will not apply in line with our normal policy.  

If you have booked a Private Event (Private Party), Corporate Team Building Event or Fundraising Event, you can cancel or reschedule your booking any time by submitting your request through the “move or cancel my booking” request form. For details around fees and charges see:

Policy for Rescheduling or Cancelling a Private Event, Corporate Team Building or Fundraising Event.

Initial Bookings/Deposit

Either (10) seats or purchase of a Private Event is required to secure your Private Event – without this your date and time is not secure. We do not hold dates.

Final Payment/Bookings

Final payment/bookings must be made by no later than 14 business days prior to your event date.

Reschedule a Team Building or Fundraising Event.

If you reschedule within 14 days of your event date, a rescheduling fee equal to the greater of $25 per person will apply.

Cancellation of a Private Event, Team Building or Fundraising Event.

If your Group is booked as a Private Event and you cancel more than one month in advance you will forfeit $250.00 of your booking as the
NON-Refundable deposit taken.
If your Private event is cancelled within One Month of the event you will lose the entirety of your booking as we may not be able to reallocate that event having been held by you and your group.

If you are cancelling for a second time i.e. your booking is already rescheduled from a previous cancellation – we will not reschedule your tickets – it will be up to you to re-sell and transfer your booking/tickets if you so choose.

Definitions

‘Private Event’ and ‘Private Party’ are used interchangeably throughout this website. They each hold the same meaning.

‘Corporate Team Building event’ and ‘Team Building event’ are used interchangeably throughout this website. They each hold the same meaning.

Rescheduling if there is a Government Imposed Lock-down.

If your event is cancelled due to government imposed restrictions and Paint and Sip Studios advises you of this type of cancellation you will be able to Reschedule your ticket/s penalty free. To protect our business during such difficult times – refunds will not apply in line with our normal policy.  

Transferring your Booking

You can choose to re-sell your seat/ booking or you can transfer it to someone else to avoid cancellation penalties.
If you would like to transfer your booking at no cost – please email us AFTER you have nominated the person taking over the seat/booking with:

  • Your Order #
  • Full Name of the new attendee
  • Email of the new attendee
  • Mobile # of the new attendee

Liverpool Studio: liverpool@paintandsipstudios.com.au
Penrith Studio: support@paintandsipstudios.com.au
Newcastle Studio: support@paintandsipstudios.com.au
Rockhamhampton Studio: rockhampton@paintandsipstudios.com.au

Once we have transferred the booking/seat/s we will confirm receipt of the transfer with you and the new attendee by email.

Rescheduling if there is a Government Imposed Lock-down.

If your event is cancelled due to government imposed restrictions and Paint and Sip Studios advises you of this type of cancellation you will be able to Reschedule your ticket/s penalty free. To protect our business during such difficult times – refunds will not apply in line with our normal policy.  

Please check your junk mail for a reply.

  • Cancel or Reschedule your Booking

  • DD slash MM slash YYYY
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