Cancellations

All events are non-refundable. If you have booked into a Pop-up or Studio experience, you can cancel or reschedule your booking any time by submitting your request through the “move or cancel my booking” request form. For details on any fees and charges see:

Policy for Pop-up and Studio Booking Cancellations

If your request is within 12 to 72hrs of your booked experience start time, a $25.00 cancellation/rebooking fee will apply, and we will issue you with a credit voucher for the remainder of your booking.  

Your credit voucher is valid for 6 months from date of issue.

If your request is within 12hrs of your booked experience start time or if you no show – due to limited seating no refund will be given and we will not reschedule you.

If you have a group booking of 6+ into a Pop-up or Studio experience and you notify us within 72hrs to 7days of your booked experience start time a rescheduling fee equal to the greater of $25 per person or 30% of the final price will be charged and we will issue you with a credit voucher for the remainder of your booking.

Your credit voucher is valid for 6 months from date of issue.

If you have a group booking of 6+ into a Pop-up or Studio experience and you notify us within 72hrs of your booked experience start time or no show – due to limited seating no refund will be given and we will not reschedule you.

Please note: All requests submitted through the ‘move or cancel my booking’ request form are time stamped so you have peace of mind when submitting your request – please allow up to 48hrs for your response through our website.

Note: Cancellations of any kind through our request/suggest a painting process are subject to NO REFUND POLICY. 

If you have booked a Private Event (Private Party), Corporate Team Building Event or Fundraising Event, you can cancel or reschedule your booking any time by submitting your request through the “move or cancel my booking” request form. For details around fees and charges see:

Policy for Rescheduling or Cancelling a Private Event, Corporate Team Building or Fundraising Event.

Deposit

A $250 non-refundable deposit is required to secure the date and time for your event.

Final Payment

Final payment must be made by no later than 14 business days prior to your event date.

Reschedule a Private Event, Team Building or Fundraising Event.

If you reschedule within 14 days of your event date, a rescheduling fee equal to the greater of $25 per person or 30% of the final price will be charged.

Cancellation of a Private Event, Team Building or Fundraising Event.

Cancellations made within 14 days of your event date will be charged the full Minimum Price.

 Definitions

‘Private Event’ and ‘Private Party’ are used interchangeably throughout this website. They each hold the same meaning.

‘Corporate Team Building event’ and ‘Team Building event’ are used interchangeably throughout this website. They each hold the same meaning

  • Cancel or Reschedule your Booking

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