Cancellations/ Rescheduling

All events are non-refundable. If you have booked into a Pop-up or Studio experience, you can cancel or reschedule your booking any time by submitting your request through the “move or cancel my booking” request form. For details on any fees and charges see:

Policy for Pop-up and Studio Booking Cancellations Inc Private Events

Cancellations of any kind are subject to NO REFUND POLICY. However, you may be able to reschedule your booking if your request is within a certain time frame from your scheduled event.

For individual bookings and small groups

If your request is more than 72hrs from your scheduled event you will be able to reschedule penalty free.

If your request is within 24 to 72hrs of your booked experience start time, a $25.00 cancellation fee will apply, and we will issue you with a credit voucher for the remainder of your booking.  Your credit voucher is valid for 6 months from date of issue.

If your request is within 24hrs of your booked experience start time or if you no show – due to limited seating no refund will be given, and we will not reschedule you.

For Group Bookings of 6 Plus into public events

If you have a group booking of 6+ into a Pop-up or public Studio experience and you notify us within less than 1 Month of your booked experience start time a rescheduling fee equal to the greater of $25 per person or 30% of the final price will be charged and we will issue you with a credit voucher for the remainder of your booking. Your credit voucher is valid for 6 months from date of issue.

If you have a group booking of 6+ into a Pop-up or Studio experience and you notify us within 72hrs of your booked experience start time or no show – due to limited seating no refund will be given and we will not reschedule you.

Please note: All requests submitted through the ‘move or cancel my booking’ request form are time stamped so you have peace of mind when submitting your request – please allow up to 48hrs for your response through our website.

If you have booked a Private Event (Private Party), Corporate Team Building Event or Fundraising Event, you can cancel or reschedule your booking any time by submitting your request through the “move or cancel my booking” request form. For details around fees and charges see:

Policy for Rescheduling or Cancelling a Private Event, Corporate Team Building or Fundraising Event.

Initial Bookings/Deposit

Either (10) seats or purchase of a Private Event is required to secure your Private Event – without this your date and time is not secure. We do not hold dates.

Final Payment/Bookings

Final payment/bookings must be made by no later than 14 business days prior to your event date.

Reschedule a Team Building or Fundraising Event.

If you reschedule within 14 days of your event date, a rescheduling fee equal to the greater of $25 per person or 30% of the final price will be charged.

Cancellation of a Private Event, Team Building or Fundraising Event.

If your Group is booked as a Private Event and you cancel more than One month in advance you will forfeit $250.00 of your booking as the NON-Refundable deposit taken.
If your Private event is cancelled within One Month of the event you will lose the entirety of your booking as we may not be able to reallocate that event having been held by you and your group.

 Definitions

‘Private Event’ and ‘Private Party’ are used interchangeably throughout this website. They each hold the same meaning.

‘Corporate Team Building event’ and ‘Team Building event’ are used interchangeably throughout this website. They each hold the same meaning

 Transferring your Booking

You can choose to re-sell your seat/ booking or you can transfer it to someone else to avoid cancellation penalties.
If you would like to transfer your booking at no cost – please email us AFTER you have nominated the person taking over the seat/booking with:

  • Your Order #
  • Full Name of the new attendee
  • Email of the new attendee
  • Mobile # of the new attendee

Liverpool Studio: liverpool@paintandsipstudios.com.au
Penrith Studio: support@paintandsipstudios.com.au
Newcastle Studio: support@paintandsipstudios.com.au
Rockhamhampton Studio: rockhampton@paintandsipstudios.com.au

Once we have transferred the booking/seat/s we will confirm receipt of the transfer with you and the new attendee by email.

Temporary Refund Policy due to government imposed restrictions. 

If your event is cancelled due to government imposed restrictions and Paint and Sip Studios advises you of this type of cancellation you will be offered the option of a refund or reschedule at your convenience. If for any other reason Paint and Sip Studios Cancels your event – you will be offered a refund.

  • Cancel or Reschedule your Booking

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